Privacy Policy Statement

Climb IT Ltd. (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or engaging with our services, you agree to the terms of this Privacy Policy.

1. Who We Are

Climb IT Ltd. is a digital marketing and website design agency based in London, UK. We are registered in England and Wales and provide services to businesses across the UK.

If you have any questions about this policy or how we handle your data, you can contact us at:

Email:info@climbinternet.co.uk
Phone:01787 326 179
Address:181 Green Street, London, E7 8JE

2. What Information We Collect

We may collect and process the following types of personal data:

• Identity Data – such as your name, business name, and job title
• Contact Data – including your email address, telephone number, and business address.
• Technical Data – IP address, browser type, time zone settings, and other technology on the devices you use.
• Usage Data – information about how you use our website and services.
• Marketing & Communications Data – your preferences in receiving marketing from us.

3. How We Collect Your Data

We collect data in the following ways:

• Direct interactions – when you contact us via our website, phone, or email.
• Automated technologies – through cookies and similar tracking technologies when you visit our site.
• Third parties – including analytics providers like Google Analytics.

4. How We Use Your Data

We use your data for the following purposes:

• To respond to enquiries or provide a quote;
• To deliver digital marketing, web design, and related services;
• To manage billing and payments;
• To send you relevant updates, newsletters, or promotional content (with your consent);
• To analyse website usage and improve our services;
• To comply with legal and regulatory obligations.

5. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Your consent;
• The performance of a contract;
• To manage billing and payments;
• Compliance with legal obligations;
• Our legitimate business interests (e.g. improving our services).

6. Data Sharing

We may share your data with:

• Trusted third-party service providers (e.g. web hosting, payment processors);
• Legal or regulatory authorities where required;
• Partners working with us on a specific project, only as necessary.

We never sell your data.

7. Data Security

We take appropriate technical and organisational measures to secure your personal data and protect it from unauthorised access, alteration, or disclosure.

8. Data Retention

We retain your data only for as long as necessary for the purposes outlined in this policy, or as required by law. When no longer needed, your data will be securely deleted or anonymised.

9. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you;
• Request correction or deletion of your data;
• Object to or restrict the processing of your data;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of your rights, please contact us at info@climbinternet.co.uk

10. Cookies

Our website uses cookies to improve user experience and analyse website traffic. You can control cookie settings through your browser.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page, and where appropriate, notified to you by email.

Contact Us

For any queries regarding this Privacy Policy or your personal data:

Climb IT Ltd.
Email:info@climbinternet.co.uk
Phone:01787 326 179
Address:181 Green Street, London, E7 8JE